Samsung introduced a brand new programme on Wednesday that may concentrate on information sharing of its superior smartphone repairing abilities to its service centres situated globally. As part of the programme, the South Korean tech large is sending firm consultants to totally different nations to show new abilities in relation to repairing gadgets. Last month, the tech large despatched an teacher specialising in Galaxy smartphones to India to assist the staff study these strategies. In the longer term, the corporate additionally plans to increase this experience to sensible TVs as nicely.
Samsung Announces New Programme to Improve Smartphone Repairability
In a press launch on its Korean newsroom website, the corporate introduced the brand new initiative and mentioned (translated from Korean), “Samsung Electronics Service is spreading its world-class service capabilities overseas[..]Samsung Electronics Service began operating the ‘Domestic Service Experts Overseas Dispatch’ program as a regular program this year.”
The programme addresses the disparity in restore service high quality in South Korea in comparison with the remainder of the world. The firm says these world service capabilities will concentrate on repairs in addition to buyer consultations to enhance the expertise of customers.
As part of the programme, the tech large dispatched a “Galaxy service expert instructor” to Samsung Electronics India. The teacher visited eight main service centres within the nation and shared his experience with the groups working there.
The teacher’s predominant focus was on transferring the information of single-piece restore to India’s cell display screen restore centre (MSRC). This specific service centre is the nation’s largest hub for smartphone show single-piece restore.
Highlighting the method, Samsung mentioned, “Display unit repair is an advanced repair method that disassembles the display unit, frame, battery, etc. and replaces only the necessary parts. High-level technical skills and specialised equipment are essential for display unit repair.” Similar headway has been made in quite a few different nations.
Samsung can be planning to extend the main target of the programme from simply smartphones to different gadgets as nicely. The firm is about to ship a house equipment and TV service specialist teacher to the Philippines subsequent month to show the native staff the know-how of AI residence home equipment.
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