Zoom Expands Phone Service to Six Telecom Circles, Zoom Contact Centre Launched in India

Zoom Communications expanded its Phone service in India to 4 extra circles on Wednesday. With this growth, Zoom Phone is now accessible in Mumbai, Delhi National Capital Region (NCR), Karnataka, and the Andhra Pradesh & Telangana telecom circles. It was beforehand accessible in two circles. Notably, the service is licenced by the Department of Telecommunications (DoT). Separately, the corporate additionally launched its Contact Centres within the nation. Both providers are aimed toward enterprises, with the latter being an omnichannel answer that unifies buyer and worker engagement.

Zoom Announces Enterprise-Focused Solutions in India

In a press launch, Zoom made two new India-focused bulletins. Zoom Phone, a substitute for legacy Phone Branch Exchange (PBC) programs, is now accessible in 4 extra circles. The service was first rolled out in October 2024 within the Maharashtra and Tamilnadu telecom circles.

Now, it’s being expanded to Mumbai, Delhi NCR, Karnataka (Bengaluru), and Andhra Pradesh & Telangana (Hyderabad) circles. The Delhi NCR telecom circle contains the Union Territory of Delhi, Ghaziabad, Faridabad, NOIDA, and Gurugram.

Zoom Phone helps inbound and outbound calling service through the Public Switched Telephone Network (PSTN) and consolidated communication wants for companies with a single AI-first platform in Zoom Workplace.

The service might be built-in with Zoom Contact Centre to supply enterprises further options corresponding to name switch, name forwarding, and name recording. The firm says Zoom Phone service may also be used to attach areas the place it isn’t accessible. This might be completed through the corporate’s self-service portal which gives native telephone numbers based mostly on particular telecom circles the place the service is accessible.

Coming to the Zoom Contact Centre, it’s a contact-center-as-a-service answer (CCaaS) that helps a number of channels together with voice, video, digital brokers, social media, emails, and messaging apps. It gives carry your individual service (BYOC) capabilities which lets companies retain their current PSTN service supplier, and route voice visitors by Zoom’s Contact Centre cloud.